Frequently Asked Questions
Everything you need to know about your MESHKI experience, from shipping to returns.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-7 business days, while Express shipping takes 1-3 business days. Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery status in real-time.
What is your return policy for items that don't fit?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that certain items like intimates and final sale products are non-returnable for hygiene reasons.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options including Afterpay and Klarna, allowing you to split your purchase into interest-free installments.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your own. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
Do you ship internationally?
Yes, we ship to over 190 countries worldwide. International shipping rates and delivery timeframes vary by location and will be calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.
What should I do if I receive a faulty item?
We pride ourselves on quality, but if you receive a defective garment, please contact our Customer Care team immediately with your order number and photos of the fault. We will prioritize a replacement or a full refund for you.